And you just ask an open-ended question, and some kids can't answer.

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Even if you think your colleague or boss is completely wrong about something, you can counter with an open-ended question that shows respect and a can-do spirit.

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The clerk, instead of rolling his eyes at the man next in line, could have asked himself why this woman was so bitterly complaining, after which one simple open-ended question might have opened up a fruitful conversation, not to mention the creation of a genuine human relationship, no matter how fleeting.

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