From next year, changes to the ratings system will give more weight to the views of those using care services and fines will be able to be levied against providers the regulator considers are not providing a good enough service.

BBC: Adult social care warning for eight areas of England

The best retailers gain customer loyalty by providing both good value and a valued service to its best customers.

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The council said it had "recently raised the bar" by introducing an additional NVQ test for new applicants "to ensure that they understand good practice and are committed to providing good service before they are given a licence to operate here".

BBC: Pontypridd and Cardiff

After all, what is providing a good user experience but another way of saying that you want to provide good customer service?

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