The aim of the visit was to check whether they had taken action to meet essential standards in the management of medicines, and assessing and monitoring the qualityofservice provision.
As increasing numbers of consumers become used to the qualityofservice offered by the best web retailers and service providers, their willingness to accept slum standards in the public sector is coming under strain.
The reason too many of the public services we inherited were stuck in the past, in terms of choice and quality - and the two or even more tiers ofservice they offered - was because their funding, infrastructure and servicestandards were stuck in the past too.