Cohen, research assistant professor at Tufts CSDD who conducted the analysis.

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"Applying for financial assistance is also a complicated business, and brokers don't have a lot of experience with that, " said Tricia Brooks, a research assistant professor at the Georgetown University Health Policy Institute.

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"Phone calls are not the way young people express themselves, " said Danah Boyd, a senior researcher at Microsoft Research and an assistant professor of media, culture and communication at New York University.

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Hibnick said she mentioned her frustrations to a classmate, who happened to be a research assistant for a Harvard professor who specializes in civil procedure and class-action law.

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The authors are a professor and research assistant at Spain's IESE Business School.

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In a new research paper, Harvard Business School Assistant Professor Doug J.

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Medford began his research in 1990, after he became an assistant professor of medicine at Emory University.

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Research published in New Scientist magazine last year by Leysia Palen, assistant professor of computer science at the University of Colorado, revealed that social networking sites, including Twitter, were more effective than government emergency services when it came to distributing information during emergencies such as the Virginia Tech shooting of April 2007.

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Professor Latanya Sweeney, director of the Data Privacy Lab at Harvard, along with her research assistant and two students scraped data on 1, 130 people of the now more than 2, 500 who have shared their DNA data for the Personal Genome Project.

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