But as the platform-as-a-service delivery model grows, it will intensify the competition between large cloud service providers and enterprise software suppliers, which look to capture the growing, market, Gartner predicted.

FORBES: HP Unveils Cloud Application Platform Powered by ActiveState

With Genesys Connect for Service Cloud, we are taking these insights and combining them with Salesforce and a cloud delivery model to create a solution that is profoundly powerful, yet easy to deploy and simple to use.

FORBES: Genesys Teams Up With Salesforce For Customer Service