Dr Morton said patients would then be "signposted" to the most appropriate service, whether an emergency ambulance or minor treatment at a GP surgery.
John McPoland from the Ambulance Service said the emergency services were at the scene within minutes.
The team of volunteers, who have been trained by the ambulance service to attend emergency incidents, said that with the service unable to reach patients, it used a tractor to reach people.
December's figures show the ambulance service responded to 12% more emergency calls than the previous month.
Failure of the South East Coast Ambulance Service (Secamb) to meet emergency call-out targets is being blamed on staff shortages.
Someone who wanted an ambulance crew to open a jar of jam for them is among a unusual emergency calls revealed by the Scottish Ambulance Service.
An air ambulance service is teaming up with a specialist emergency team to treat children around England.
The dispute centres on plans to introduce emergency care assistants to work with Yorkshire Ambulance Service's more highly-trained paramedics.
BBC: Yorkshire Ambulance Service workers hold 24-hour strike
Mr Goody currently works as an emergency care support worker for South East Coast Ambulance Service.
Mick Conroy, senior organiser for GMB Scotland, said ambulance crews were not classed as an emergency service in the same way as the police and fire.
Stafford Hospital matron Jackie Keogh told the inquest its investigation found West Midlands Ambulance Service tried to take the child to the emergency department knowing it was closed.
Mr Jones said that ambulance services had reached their targets many times over the last year, and that these figures reflected on the Accident and Emergency departments at Welsh hospitals rather than the ambulance service.
London Ambulance Service treated three patients for minor injuries after the emergency landing, it said on Twitter.
Statistics from February show 60.8% of emergency responses arrived within eight minutes, missing the Welsh Ambulance Service target of 65%.
BBC: A&E consultants: Hospitals in Wales at 'meltdown point'
East Midlands Ambulance Service covers six counties and handles more than 600, 000 emergency calls a year.
East Midlands Ambulance Service (EMAS) has again failed to hit government targets for emergency call responses, the latest monthly figures revealed.
West Midlands Ambulance Service said the weather was hampering paramedics' efforts to get to emergency calls because of the bad road conditions.
Emergency care assistants are to be introduced under planned changes to the Yorkshire Ambulance Service's workforce.
Yorkshire Ambulance Service NHS Trust said it expected to see an increase in people seeking emergency treatment for falls and breathing difficulties.
The charity works with the Scottish Air Ambulance Service and the new aircraft will be available to respond to routine 999 emergency calls.
The ambulance service said it was investigating the reason for the fault and said all emergency calls were answered using an overflow system.
"We will respond immediately if anyone is in need of urgent medical attention - but in a non-emergency situation, then we will make a risk assessment and discuss the outcomes with the ambulance service or any other agency who has requested our help, " Mr Kernohan told the BBC.
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