Detailed migration plans should be created and support requirements estimated, as tight coordination is essential to ensure no interruption in service while transitioning from the incumbent provider, then reinforced to account for the unpredictability inherent with such a complex set of interdependent events.
In a ruling issued today, a federal court in Karlsruhe has determined interruption of internet service to be grounds for compensation, as it can be categorized as an "essential material item, " Reuters reports.
The interruption began at 3:30PM ET on December 24th, though some users had normal service until later that evening, at which point many TV-connected devices in the US, Canada and Latin America were affected.