If there were any server related issues they would deal with them as part of our service level agreement.

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Some services are sometimes provided under contract or service level agreement with a local authority in pursuit of its statutory duties towards children.

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While the pain to these companies was real, the facts reveal that Amazon in fact met the service level agreement that they were contracted to provide.

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Sprint Data Link comes with a 99.9% availability service level agreement (SLA) and is supported on a vast array of 3G- and 4G-capable devices including handsets, tablets, laptops, mobile broadband cards, hotspots and M2M embedded modems.

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He said the service had been using up its reserves since 2004 and had notified HSSD in 2008 "that the level of grant funding was insufficient to enable it to comply with the Service Level Agreement".

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The agreement, said officials, would put in place three high-level rules for service providers, i.e. cable and telecommunications companies.

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