Big brands can no longer get away with unresponsive customer service, lackadaisical content and poor quality products.

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Women may also be too busy or the poor quality of service may make the woman reluctant to use it.

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In the face of this poor quality of service, the leading networks in Nigeria have not only diversified, but are also paying more attention to internet services.

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To see where all this could go, think about another failed Motorola-designed communications network, a phone-taxi dispatch hybrid with clunky phones, poor call quality and lousy customer service.

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