Matthew Ingram provides an good overview of the new service along with this quote from Amazon.
FORBES: Wait, We're All Going To Read Together?
The trigger built into the super committee is so draconian, an Air Force officer recently said that if the trigger was pulled, the service would, and I quote, have to change the way we do business or change the business we do.
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Customers unhappy with their price quote can contact customer service for a reassessment, Mr. Casey says.
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He responded to their complaints of slow service and arrogant engineers by adding 400 customer-service agents to take orders and quote jobs faster.
FORBES: By the Numbers
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