Email has decreased the mailing of paper letters, but online purchases have increased package shipping, forcing the Postal Service to adjust to customers' new habits.

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He hired pros in online travel, airlines, package shipping and other service specialties who were able to figure out a common software design for these services.

FORBES: Technology

It was the little decisions to overnight a business package when standard shipping would work.

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If a package needs a shipping label, the computer orders one via Bluetooth from a portable printer.

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When a product is sold, sellers can print out a shipping label, attach it to the package and drop it at the post office.

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The package-delivery company said it will increase its shipping rates for its FedEx Ground and FedEx Home Delivery units by an average of 4.9%, effective Jan. 2.

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