That new three-story monster-house on the block, could you believe two mil, those show-off window arches and did you get a load of that corny balcony, all of it throwing the neighborhood out of whack, a crazy eyesore, but hey, it was driving property values up, he could live with that.

NEWYORKER: History of a Disturbance

To make a maintenance appointment, does a client need to wait at home for a 6-hour appointment window, have the technician show up late, and track mud through her freshly-cleaned carpet, no wonder she called to argue about the bill.

FORBES: Bringing The Magic Kingdom To Your Customers