System consolidation often runs into resistance from systemmanagementstaff, although IBM tries to present consolidation as an opportunity for them to learn new skills.
It added hospitals needed to prepare for the changes by improving financial management, making sure all staff understood the new system and ensuring good data was available on what was happening within the hospital.
The inspection report also highlighted the need for the PSNI to make customer service central to the work of all staff by ensuring "it became embedded in its performance management and development system".