If you have a multitude of personal devices of many varieties in your workforce , the support burden may increase and your help desk may not be able to keep up with the unique features and aspects of all the devices.

FORBES: "I Want My iPad": Avoiding IT Consumerization Pitfalls

While the Ribbon interface is, with time, more intuitive and a better guide to useful new features, complex tasks in PowerPoint, Excel, Word or Access require a combination of training and support throughout the migration process that an internal help desk may not be prepared to offer.

FORBES: Microsoft Software Upgrades: When The Help Desk Needs Help

Throughout that first week, we continued to provide critical services such as customer service, help desk, technology operations, and finance support for our global enterprise.

FORBES: Good News After Bad

Yet for many IT teams, potential innovators are restricted by their day-to-day role of providing help desk support, updating software, fixing technical issues and monitoring acceptable use policies.

FORBES: The Case For Shifting Your IT Security To The Cloud

In September, the company launched Freshdesk Arcade, its gamified help desk product aimed at making customer support a little more fun and rewarding for agents.

FORBES: Freshdesk Launches Free Support Ticketing Plan for Startups