For the totally clueless, SurveyMonkey has templates to follow, and quick, modular components allow the surveyor to run multiple choice, matrix of choices, rating scale, text box, and demographic questions under the noses of his or her target respondents with a simple click of a button.

FORBES: Everybody Wants To Survey Me

According to a recent Ask Your Target Market (AYTM) survey, 43 percent of respondents (62 percent ages 18-24) feel they can solve service issues on their own if companies put better self-service tools in place.

FORBES: The Future Of Customer Service: Lessons From Your Barber

In a RetailWire poll in August of last year, 67 percent of respondents said Geek Squads were more of a benefit to Target than Best Buy.

FORBES: Target Letting Its Geek Flag Fly

As expected, employing social media as a critical marketing technique is growing among B2B companies, but half of respondents in a newly released survey did not have a basic understanding of what their target markets were and who they could sell to.

FORBES: The Change in B2B Marketing