The report, Never too Late to Learn, says the drop in applications is evidence that higher undergraduate tuition fees may act as a deterrent to prospective mature students who tendtobe debt averse.
Generally I find that customer service standards in restaurants and hotels is far better than in shops (although small independant shops tendtobe much better than supermarkets and large chains), and that the more mature staff tendto give better service than their younger colleagues.
And, interestingly enough, the authors pointed to other research showing that baby-faced men actually tendtobe more intelligent than their more mature-looking counterparts.