The Consumer Council said it was "unacceptable" that there were still problems with accounts.
The Consumer Council said it would continue to monitor that customers' accounts are back up to speed.
The Consumer Council has advised those affected to persist with their bank rather than turning to loan companies.
The Consumer Council said Translink had informed them of the increases but "meaningful consultation" had not taken place.
The chief executive of the Consumer Council said the announcement was "good news".
"The Consumer Council is very concerned by passengers' increasing view that Translink services do not offer value for money, " he said.
"In 2008 Phoenix customers suffered from significant increases on their bills, which caused the Consumer Council serious concern, " said Antoinette McKeown.
The department said Mr Murphy wanted to hold further talks with the Consumer Council "before any proposals are finalised and implemented".
The Consumer Council for Water has expressed concern about how levels will be maintained alongside future housing developments across the region.
The convenience of online shopping has made it particularly popular in rural areas of mid and west Wales, said the consumer council.
The report, which reviewed the energy industry as a whole, was commissioned by the Consumer Council and was produced by Lord Whitty.
The Consumer Council for Water said Southern Water also had an "unacceptable" number of sewerage service complaints which were not immediately resolved.
The Consumer Council's Eleanor Gill said she hoped any price reduction would be passed on to the consumer as quickly as possible.
Antoinette McKeown from the Consumer Council welcomed the return to normal service.
However, the Consumer Council for Water, a watchdog which represents customers, suggested that this inflation link had allowed companies to make excessive returns.
Meanwhile, the Consumer Council has advised Ulster Bank customers not to use high interest loan companies to borrow money while the bank clears its backlog.
The Consumer Council's Aodhan O'Donnell said there was room for improvement.
Meanwhile, the Assembly Finance Committee, following a recommendation from the Consumer Council, is to call for an inquiry into the high cost of insurance in Northern Ireland.
The Consumer Council for Water (CC Water), an independent body representing the interests of consumers, warns that it is low income customers that are really feeling the pinch.
Antoinette McKeown of the Consumer Council said they had met the bank two weeks ago and were assured that plans for customers were at an advanced stage then.
The Consumer Council for Water South West (CCWater South West) said the rebate was good for customer relations, but consumers were still paying a "disproportionate" price for water services.
BBC: Water customers have not been given a rebate since 1998
The Consumer Council said it had produced a fact sheet providing guidance on the type of expenses customers could claim for, including travel costs, telephone bills and non-financial losses such as stress.
"Without the high increases in complaints to Southern Water, Anglian Water and South East Water, figures for the industry overall would have dropped, " said Dame Yve Buckland, chairperson of the Consumer Council for Water.
"We recognise that some price increases may be necessary to enable companies to meet the pressures being put on water companies from growing populations, climate change, and tighter EU and UK standards, " said Dame Yve Buckland, Chair of the Consumer Council for Water.
Citizens Advice, Which? and the National Consumer Council will appear in front of the parliamentary Treasury Select Committee on Tuesday as part of an investigation into whether banks are failing low income consumers.
Joan Whiteside of the General Consumer Council said it was deeply disturbed by the results.
Lindsey Kearton, senior policy officer at the Welsh Consumer Council, is supportive of new measures.
She added that Phoenix Gas supported the General Consumer Council's call for government action.
BBC: NEWS | UK | Northern Ireland | Gas users face major price rise
The Welsh Consumer Council is a body which aims to represent users of goods and services in Wales.
BBC: NEWS | UK | Wales | Mid | Praise for town's 'green' residents
Antoinette McKeown, the chief executive of the NI Consumer Council told MPs that both George Best Belfast City Airport and Belfast International were "private concerns that don't take money from the public purse".
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