Before Yesware, sales people would get hectored by their bosses to type into the corporate Customer Relationship Management (CRM) system the status of their sales calls.

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The WAO says the Welsh government should think about starting a "customer relationship management system" to improve the way it gives out grants.

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This experience taught me what it feels like when a small business owner is looking for the right hosted Customer Relationship Management (CRM) system for his business.

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The inspection report also highlighted the need for the PSNI to make customer service central to the work of all staff by ensuring "it became embedded in its performance management and development system".

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