He jokes about people believing it was just the customer service department calling him.

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Consumers who have a problem returning a gift, should first contact the store manager or customer service department of the retailer.

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He outsourced the computer department and online customer service to Mumbai and Bangalore.

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Cable group Virgin Media has announced plans to close a customer service department in the Black Country with the loss of 322 jobs.

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Maybe someone in customer service went to school with someone in the finance department of a prospect you really want to close.

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Godin offers Zappos as an example of a company that got it right the first time, with its outrageously helpful and obliging customer service department.

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By offering new and modern brands, a large selection of merchandise, and superb customer service, Sephora has attracted a younger consumer than the department stores.

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This involves a different lens than just the IT department it can involve HR, business management, customer service, product development and innovation.

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