American Airlines, which was last among the nine largest airlines in on-time performance and baggage-handling.
WSJ: An Airline Report Card: Fewer Delays, Hassles Last Year, but Bumpy Times May Be Ahead
All the talent and values that were sacrificed on the altar of real-time performance.
For example, in the Operations column, the action steps focus on safety and on-time performance.
He aimed more squarely at business travelers, with better on-time performance coupled with fare boosts.
In fact, Hawaiian got even better from 2011 when it had a 92.8% on-time performance.
Gulf Air came in second with 90.77% on-time performance, and Japan Airlines placed third with 90.24%.
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Seattle-based Alaska Airlines led the major North American airlines in February, boasting 90.56% on-time performance.
FORBES: Alaska Airlines Leads New List Of Best Performing Airlines
More details from the February 2013 On-time Performance Report are available on FlightStats.com.
FORBES: Alaska Airlines Leads New List Of Best Performing Airlines
Better on-time performance, for instance, requires spare planes, backup crews, extra mechanics on duty, and so on.
The intent is to improve on-time performance, said Kevin Doeksen, American director of customer planning, in an interview.
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Partially because of its boarding practices, US Airways has been a leader in on-time performance in recent years.
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Beyonce wowed audiences and critics with her half-time performance at the Super Bowl in New Orleans on Sunday.
You can take a closer look in our hands-on video after the break, in a real-time performance demo with the Japan-based team.
ExpressJet and American Airlines had the worst on-time performance (76.9%) last year, according to the data gathered in the 23rd annual report.
The industry's on-time performance has improved in recent years, partly due to airlines' decision to cut back on the number of flights.
Hawaiian Airlines had the best on-time performance record, 93.4 percent in 2012.
The general consensus on social media appeared to be that Beyonce's high-wattage half-time performance was mostly likely to blame for the blackout.
Does the provider give us access to real-time performance monitoring and statistics?
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The perfect end to an almost-always on-time performance: Anything that sells.
In addition to on-time performance, the joint project looks at three other categories: rate of consumer complaints, mishandled bags and denied boarding performance.
One obvious first response for any airline executives might be: We should certainly improve our on-time performance, and maybe we should offer more compensation.
Beyonce's recent half-time performance was seen by 108 million people in America alone, with the peak audience of 164.1 million for the match itself.
These days, Lenstrom's quest for an airport diversion to make the best of delays is far from unique as on-time performance continues to be dismal.
The study said on-time performance generally decreases as air travel increases.
Of course, many passengers give certain airlines poor ratings because they believe those airlines perform significantly worse than competitors in on-time performance more delays, more cancellations, etc.
American has been last or next-to-last among major airlines at on-time performance for the past three years, and among the bottom three in baggage handling over that period.
WSJ: An Airline Report Card: Fewer Delays, Hassles Last Year, but Bumpy Times May Be Ahead
For instance, InsideTrip awards different scores for the duration of a flight and the airline's on-time performance, its lost-luggage track record, even the amount of legroom aboard planes.
It's probably no coincidence that Hawaiian Airlines and Aloha Airlines rate as two of the best carriers in the country in on-time performance and efficient baggage handling, while incurring few cancellations.
The numbers cite each carrier's cancellation and mishandled baggage rate for July 2007, the most recent month for which data is available, plus average on-time performance from July 2006 to July 2007.
He pointed to United Airlines ' failed "United Rising" campaign of a few years ago, where the company promised to "rise to the customer's level" of expectations by improving on-time performance treating flyers respectfully.
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