It's easy for them to just come up for trouble-shooting or a minor upgrade.

CNN: Connect The Dots

That was where his appetite for international trouble-shooting was whetted.

ECONOMIST: Carl Bildt, a good Balkan Swede

In what became known as the Keystone Initiative, each hospital assigned a project manager to roll out the checklists and participate in a twice-monthly conference call with Pronovost for trouble-shooting.

NEWYORKER: The Checklist