Anacko told CNN that his group was trying to help Libyans and others who were trying to escape the fighting, to prevent al Qaeda from taking advantage of the situation.

CNN: STORY HIGHLIGHTS

And is there anything he's going to try to do to help the country understand that though he -- the U.S. government is trying to help, and others are?

WHITEHOUSE: Press Briefing

And if his family knew him at all, he was likely biding his time, coolly trying to find a way to help himself and others out of the unthinkable predicament they found themselves in.

CNN: BP fears 'the worst' for missing Algeria workers

While Cellular Operations and others in the same field make a living by trying to help businesses, many users are hoping for regulatory intervention.

BBC: Don't call us...