But co-owner Ryan Sweeney said the uninitiated should not be afraid to ask for guidance, as his well-trained staff are always eager to educate customers and offer suggestions.

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Mainly, they require relentless attention to detail: good products, prompt service, well-trained staff with the power to do a little extra when they judge it right to do so.

ECONOMIST: Managing customers

Does the staff look well-trained?

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According to the SCIS report, there is a lack of confidence that newly-trained staff will know their subjects well and be competent in practical classroom skills.

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Additionally, you already have the skill sets in-house as well with your IT staff who are trained on Windows Server and Microsoft System Center.

FORBES: Real Customers, Real Private Clouds