To find where everyone else is doing this wrong, where can you do it differently and better.

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Still, there's entirely too much competition in this space to do customers wrong -- have any of you been battling with Michael Bay's favorite programming provider over these very issues?

ENGADGET: FiOS TV service is great, Verizon customer service -- not so much

"I do think that we're living in this culture that assumes that something's wrong with you that has to be fixed, " she says.

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