结论：该评价模型可为零售连锁药店改进服务水平提供指导。
CONCLUSION: This evaluation model serves as guidance for the improvement of service level of retail chain pharmacy.
结果：根据国内零售连锁药店的实际状况，提出了影响零售连锁药店服务质量的24项指标，并建立了零售连锁药店服务质量评价模型。
RESULTS:Based on the practical condition of domestic retail chain pharmacy, 24influencing indexes of which were presented and a service quality evaluation model was established.
首先是物美价廉的零售型门诊要遍地开花，他们将出现在在药店、购物中心，甚至沃尔玛的连锁专柜药剂师的身旁。
One is the spread of cheap-and-cheerful retail health clinics located next to the pharmacist at drug stores, in shopping malls and even inside Wal-Mart outlets.
在日趋规范的药品零售市场竞争中，单体药店面临着大型连锁药店和医院药房两大竞争者。
The competition in pharmacy market is gradually standardization, and monomer drugstores face two competitors, chain stores and hospital pharmacies.
在日趋规范的药品零售市场竞争中，单体药店面临着大型连锁药店和医院药房两大竞争者。
The competition in pharmacy market is gradually standardization, and monomer drugstores face two competitors, chain stores and hospital pharmacies.
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