In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.
服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
第三部分，饭店企业内部服务质量差距模型的构建。
As an analyzing tool of service quality, service quality gap model is applicable to common service enterprises.
服务质量缺口模型作为一种服务质量分析工具，普遍适用于一般服务性企业。
The paper, based on the study results of predecessors, puts forward a comprehensive gap model of hotel service quality and brings forward 11 study hypotheses based on the model.
差距分析是一种服务质量的分析方法，本文在综合前人研究成果的基础上提出一个饭店服务质量综合差距模型，并以此模型为基础提出了11个研究假设。
The paper, based on the study results of predecessors, puts forward a comprehensive gap model of hotel service quality and brings forward 11 study hypotheses based on the model.
差距分析是一种服务质量的分析方法，本文在综合前人研究成果的基础上提出一个饭店服务质量综合差距模型，并以此模型为基础提出了11个研究假设。
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