Due to the limitation of technology, there are three major drawbacks in traditional CSS. That is, single contact channel, manual management and lack of intelligent analysis of service data.
而传统的客户服务体系由于受技术条件限制，目前主要存在同客户的沟通渠道单一、客户服务采用手工管理效率低下以及缺乏对客户服务数据的智能分析三个明显的缺陷。
Due to the limitation of technology, there are three major drawbacks in traditional CSS. That is, single contact channel, manual management and lack of intelligent analysis of service data.
而传统的客户服务体系由于受技术条件限制，目前主要存在同客户的沟通渠道单一、客户服务采用手工管理效率低下以及缺乏对客户服务数据的智能分析三个明显的缺陷。
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