I start with high reps and pyramid down to low reps.
我以高的次数开始,金字塔式递减到少的次数。
You might need to do a bit of rewriting, but the technical details are usually spot-on because support reps are focused on solving problems quickly to keep average call times low.
也许你还需要进行部分的改写工作,不过这些参考文档在技术细节上确实是恰到好处的,因为客服代表的工作就是要快速解决客户问题,保持尽量短的客服通话时长。
Some of these low ACT reps had been promoted into management positions while none of the reps with high ACT's had been.
当中有一些升职进入了管理层,而ACT高的代表中却没有一个获得提拔。
Some of these low ACT reps had been promoted into management positions while none of the reps with high ACT's had been.
当中有一些升职进入了管理层,而ACT高的代表中却没有一个获得提拔。
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