Each trainee practices first as guest, then as Reservation Sales Agent.
每一个学员先作客人，后作预订部销售文员。
Objectives: at the end of this session reservation sales agent will know how to manage guest profile properly.
目的：在课程结束的时候预订部销售文员应懂得如何管理客人档案。
Objectives: At the end of this session reservation sales agent will know the procedure of processing busy line.
目的：在课程结束的时候预订部销售文员应懂得处理占线电话的程序。
Objectives: at the end of this session reservation sales agent will be knowing the procedure of working area maintaining.
目的：在课程结束的时候预订部销售文员应懂得工作区域维护的程序。
Why: to allow the reservation sales agent to quickly personalise the conversation, by addressing the customer by his or her name. Assists in establishing a rapport with the customer.
原因：称呼顾客的姓名可使预定员快速地进行个性化的交谈，有助于与顾客建立和谐的关系。
Prologue:As a Reservations Sales Agent making reservation is our main working.
开场白：作为一名预订部销售文员处理预订是我们每天主要的工作。
Prologue:As a Reservations Sales Agent making reservation is our main working.
开场白：作为一名预订部销售文员处理预订是我们每天主要的工作。
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