Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
Firstly, Gronroos service quality Model and the structure of customer experience value show that customer experience value plays an important role in service quality management.
首先，通过顾客体验价值的结构和古默森·格罗·鲁斯服务质量形成模型可知，顾客体验价值在服务质量形成中起着重要作用。
The development time and quality of SOA projects can be greatly improved if SOA architects leverage a canonical model when designing the exposed data formats of service models.
如果SOA架构师在设计公开的服务模型数据格式时使用规范化模型，那么可以大大改进SOA项目的开发时间和质量。
Who owns and manages the quality of service information that you decided to use in the service information model?
谁拥有和管理决定要在服务信息模型中使用的服务质量信息？
These mappings are used to identify the mapping and integration rules needed to explore the data quality characteristics within the context of the service model.
使用这些映射识别在服务模型上下文中研究数据质量所需的映射和集成规则。
The model can be used to simulate the operation of the new claims process, giving an early view of potential cost savings and quality of service targets for components in the it solution.
模型可以用于模拟新索赔过程的操作，对IT解决方案中的组件可能提供的成本节省和服务质量有一个前期了解。
However, a data grid goes beyond the Web service model by providing scheduling, resource management, storage reservations, quality-of-service assurance, monitoring, and other capabilities.
然而，数据网格通过提供调度、资源管理、存储保留、服务质量保证、监视和其他功能，从而优于Web服务。
Therefore, the service quality measurement model, the brand equity measurement model and 22 research hypotheses are built and also validated by demonstration data.
为此，构建了服务质量测量模型、品牌资产测量模型以及22个研究假设，并通过实证数据予以检验。
Craig said the main goal for hotels incorporating a self-service model should be to maintain their quality of service.
Craig说，酒店融合自助服务模式的主要目标是保持他们服务的质量。
Results According to the service model, supporting intervention was taken throughout the whole course, their life quality reaching the middle level.
结果以俱乐部的服务模式，对患者实施全程支持性干预，其生命质量为中等水平。
The perceived Web quality with service contents would influence affective reaction variables in the model.
知觉网络质量与服务内容，将影响情感反应变量在模型中。
This paper appraises the database resources of the Chinese forestry information network and explores to improve the database construction quality and the service level through the theoretical model.
本文对中国林业信息网数据库资源进行评价，力求通过理论模型的具体应用，探索提高数据库建设质量和服务水平的策略。
Part three: Construction of the gap model of the service quality inside hotel enterprises.
第三部分，饭店企业内部服务质量差距模型的构建。
Conclusion By establishing community pharmaceutical service mode for patients with cancer, it can effectively improve the quality of patients 'life. It is feasible to promote the model.
结论通过建立社区癌痛患者药学服务模式，能有效地提高癌痛患者生活质量，推行该模式具有可行性。
The study comprises two parts: In the first part, the author uses the modified SERVQUAL model for a survey to identify service quality gaps as recognized by hotel guests.
实证研究由两部分组成：第一部分是利用修正后的SERVQUAL模型，编写和发放调查问卷，从顾客角度调查饭店服务质量的差距；
Through these model, enterprises can build up competitive advantage on exploring new market, cutting cost of supplying, higher the barrel of entering and improving quality of product and service.
通过这样的模式企业可以在打开新市场、降低供货源头成本、提高进入壁垒并且提高产品与服务质量等方面树立自身竞争优势。
Based on the present situation analysis of library service quality evaluation model, we found these models are all without considering the technical quality.
对图书馆服务质量评价模型的现状分析发现，现有的评价模型几乎没有考虑技术质量部分。
Customer satisfaction model of highway service is a very important tool to evaluate and improve service quality of highway sector.
公路服务用户满意度模型是评价公路服务质量、提高公路服务水平的重要工具。
As an analyzing tool of service quality, service quality gap model is applicable to common service enterprises.
服务质量缺口模型作为一种服务质量分析工具，普遍适用于一般服务性企业。
The importance of evaluation of maintenance service quality was pointed out and its hierarchy structure was constructed. Analysis model and calculation method were put forward with a specific example.
分析了进行维修服务质量评价的重要性，建立了维修服务质量评价的层次结构，提出分析模型和计算方法，并给出了一个具体实例。
With the improvement of service quality management in outpatient dispensary in our hospital, this article discussed the service model and content of outpatient dispensary in the hospitals.
文章通过门诊药房服务质量的改进，对当前医院门诊药房服务模式及服务内容进行了探讨。
The model of gaps in service quality shows the processes of service quality's formation.
服务质量差距模型表明了服务质量的形成过程。
Improving airline service quality calls for an effective and practical measuring model and indicators to measure service quality reliably and accurately.
要改善航空服务质量，首先需要有效和实用的测量模型和指标对服务质量进行可靠和准确的测量。
This article establishes the evaluation system of the service quality of the exhibition industry based upon SERVQUAL Model and its general application in various service fields.
本文运用SERVQUAL模型，并根据SERVQUAL模型在各个服务领域的广泛应用，构建了会展业服务质量评价体系。
Based on SERVQUAL evaluation model, a service quality evaluation system of China's railway transport is constructed.
结合我国铁路客运实际情况，以SERVQUAL评价模型为基础，构建出铁路客运服务质量评价体系。
In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.
服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。
RESULTS:Based on the practical condition of domestic retail chain pharmacy, 24influencing indexes of which were presented and a service quality evaluation model was established.
结果：根据国内零售连锁药店的实际状况，提出了影响零售连锁药店服务质量的24项指标，并建立了零售连锁药店服务质量评价模型。
Our vision - Lincktek turn itself to be the model of high quality outsourcing service become the first choose of outsourcing services for clients.
我们的愿景—领创高科致力于成为高质量外包服务的典范，成为客户外包服务的首选。
This model can well adapted grid of dynamic characteristics, optimize the grid service quality.
该模型能较好地适应网格的动态特性，优化网格服务质量。
Secondly, model of perceived service quality of MBA has been established.
其次，建立了MBA学员感知服务质量的模型。
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