Both ITIL Problem Management and agile operations favor a "5 whys" approach to root cause analysis.
ITIL问题管理和敏捷运维都喜欢使用“5个为什么”方法来进行根本原因的分析。
Whys: A method of root-cause analysis that entails the progressive asking of "Why?" at least five times or until the root cause is established.
一种根因分析方法，通过连续询问5次以上的“为什么”，将真正的根因找到。
Whys: A method of root-cause analysis that entails the progressive asking of "Why?" at least five times or until the root cause is established.
一种根因分析方法，通过连续询问5次以上的“为什么”，将真正的根因找到。
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