The model of gaps in service quality shows the processes of service quality's formation.

服务质量差距模型表明了服务质量的形成过程。

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In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.

服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。

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In the gap model of service quality, there are gaps among the service quality that companies provide, the quality that consumers perceive and the quality that consumers expect.

服务质量差异模型认为现实的服务、感受到的服务和期望的服务之间存在差异。

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