To greet with a smile at all times to colleagues or guests anywhere in the hotel (front or back of the house).
无论何时，总是要微笑与客人和同事问候(无论前台或后台)。
Must greet all guests with warm and natural standard at every guest contact point.
在每一次与客人接触时，必须热情和自然地称呼，向客人问候。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务协助顾客就座、挂外套及背包等并做自我介绍。
Hostess should greet guests in front of the entrance of therestaurant. She should welcome guests warmly withsmiles, greet them with"Welcome", "Good Afternoon, Sir/Madam" or "Good Evening, Sir/Madam".
领位站在门口迎接客人，必须先面带微笑热情的与客人打招呼“欢迎光临、中好（晚上好），**先生（**小姐）。”
At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times.
时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。
Always greet guests with a smile. Motivating associates to ensure the consistency in service standards provided to guests is a good practise.
总是以微笑问候客人，激励员工，告诉他们确保服务标准低一致性的最佳范例。
Always greet guests with a smile. Motivating associates to ensure the consistency in service standards provided to guests is a good practise.
总是以微笑问候客人，激励员工，告诉他们确保服务标准低一致性的最佳范例。
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