"In my book I call this the empathy bell curve. And part of what I'm exploring in the book is what determines where an individual scores on this empathy bell curve.

VOA: special.2011.08.10

"As our assessment determines that we have a gap between the demand on the ground and our ability to deliver, obviously we then adjust the priority on delivery of supplies coming into the theater.

VOA: standard.2010.01.19