"I can do things that are good for me,you know, not just try to exist hand-to-mouth or in survival mode,you know?

VOA: standard.2010.02.23

"I would say that it is my crisis training in the airline industry that helped me know at that moment when you feel emotionally paralyzed what to do and how to start communicating that sad news."

VOA: standard.2010.02.25