It really is a sad situation, and I feel sympathy for the people involved.

VOA: special.2010.07.11

"It feel like I'm in a zoo. It's sad because I think it's a beautiful sculpture, and it would be a lot better to see it without the fence in front,"

VOA: standard.2010.02.17

"The first reaction is to be sympathetic,like,'Oh,wow, these are really sad stories and I feel bad.' And then,the second thing that happens is you look up the crime and you are horrified,".

VOA: standard.2009.10.21

"I would say that it is my crisis training in the airline industry that helped me know at that moment when you feel emotionally paralyzed what to do and how to start communicating that sad news."

VOA: standard.2010.02.25