"In developing countries, that's going to be a longer process where you'll have perhaps business people,farmers, small business people, professionals who will be the first adopters - the doctors,government officials - and then it will slowly as you get more apps (applications) slowly permeate out probably."

VOA: standard.2010.06.25

And then you probably saw, when you were in our factory, we have this business process improvement, which is where anyone inside the company can get involved in improving something that they see that could be done better.

你可能已经看见了，在我们的工厂，我不断完善业务流程，所有公司员工,都参与其中,改进他们认为,能变得更好的方面。

斯坦福公开课 - 戴尔CEO-Michael.Dell谈创业和发展课程节选

But we studied what other companies were doing and said, "Okay, let's come up with the Dell process for doing this that's going to be right for our culture, right for our business and that we can execute."

而是研究其他公司的运行方式，然后说，好，我们要建立起戴尔自己的模式,以适应自己的文化，自己的业务，并能完全为自己所掌握“

斯坦福公开课 - 戴尔CEO-Michael.Dell谈创业和发展课程节选