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A customer can go online and just submit an idea, say, "Dell should do the following."
客户可以上网，提交一个想法，例如说，戴尔应该这样做“
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And the customer in front of you in line has so many items to check out.
排在你之前的客人买了很多东西需要结账。
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If a firm is competing against a customer let's say for a non-prime loan perhaps that assumption is not quite so safe.
如果一家公司在和客户博弈,比如发放说次级贷款,可能假设不是那么完备
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Passion for technology and customer you always dealing with even from the time you're a tiny startup.
对技术和消费者的热情是,从创业期就需要衡量的问题。
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And so I thought, hey, what if you sold the product directly to the customer.
我想，嘿，将产品直接卖给消费者怎么样。
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So it's a higher. It's a higher clientele from regular Macy's customer.
它的顾客群比一般的梅西百货的档次要更高一些。
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That was specifically appropriate to me of the needs of this customer group.
我认为这对满足,此客户的需要十分重要。
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What you normally do is you go to a dealer and a dealer is someone, a professional, who participated in the auction and bought these up to accumulate an inventory to then sell off to you, the customer.
你通常会去找一些中间商,中间商是专业从业者,他们参与拍卖,积蓄库存,再转销给一般顾客
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where I'll be working with their integrated customer solutions
从事集成客户解决方案方面的工作，
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And then the magic is really finding the right solution in the middle that combines all these needs and desires and wishes the customer has with all the technology ingredients.
关键在于，找出,中和二者方法,使其既合乎顾客需求,又在技术上可行。
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But the customer won't always articulate the brilliant new idea.
但是消费者不会,提出很好的新点子。
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The first phase required them to identify a customer that was not well-served by Merril Lynch, or perhaps a new customer and to profile those customers in terms of their risk and investment profits.
第一个是要求他们找到,未受到美林良好服务的顾客，或者是一个新顾客,并且根据风险和,投资利润对顾客分组。
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And it's not just about listening to the customer.
只听消费者的意见是不够的。
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