Why: the greeting is the first step in building rapport with the caller.
原因：问候是与来电者建立和谐关系的第一步。
They also know that building rapport requires more than charisma and attitude.
他们也知道，建立默契需要的不仅仅是人格魅力和良好的态度。
They also know that building rapport requires more than charisma and attitude.
他们也知道，建立默契需要的不仅仅是人格魅力和良好的态度。
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