Adding co-browsing and a two-way form.
添加共同浏览和双向表单。
They then solicit help, using click-to-call and co-browsing, from a customer service rep.
然后，他使用点击呼叫和共同浏览功能从一位客户服务代表那里寻求帮助。
You should see the same value show up in the same field of the customer's co-browsing session.
您应该能够看到相同的值出现在客户的共同浏览会话的相同域中。
You're almost ready to test the initial calling and co-browsing flow for the claim request form.
您几乎已经准备好测试这个索赔申请表单的初始呼叫和共同浏览流了。
After you're connected, the rep decides it would be best to enter a co-browsing session to solve the problem.
连接建立后，客户服务代表认为最好进入一个共同浏览会话来解决这个问题。
To provide the function needed to copy over form data at the beginning of a claim creation co-browsing session.
要提供在索赔创建共同浏览会话开始时复制表单数据所需的函数，需要完成以下步骤。
The feature pack includes Dojo widgets you can use to embed click-to-call, co-browsing, and two-way form capability.
这个特性包包含可用于嵌入点击呼叫、共同浏览和双向表单功能的Dojo小部件。
All you need to do now is make sure to call the new function before the form appears in the customer's co-browsing session.
您需要做的就是确保表单在客户的共同浏览会话中出现之前调用这个新函数。
The CEA programming model adds support for communications capabilities, like click-to-call, call notifications and co-browsing.
CEA编程模型增加了对通信功能的支持，比如单击调用、调用通知及协作浏览等等。
Finally, the defaultCollaborationUri attribute value indicates the initial page that will be loaded in the co-browsing session.
最后，defaultcollaborationuri属性值标明将在共同浏览会话中载入的初始页面。
For this example, though, it won't be necessary because we'll only use this particular page in the context of a co-browsing session.
但是，对于这个示例，这个更改不是必须的，因为我们在一个共同浏览会话上下文中只使用这个特殊页面。
The first step is to enable the ClickToCall widget, which you already embedded on the claimform.html page, to support co-browsing capabilities.
要支持共同浏览功能，第一步是支持ClickToCall小部件，这个小部件已经嵌入到claimform . html页面中。
To begin the session, the customer service rep, who opened the co-browsing session from the CallNotification widget, has control of the session.
要开始会话，客户服务代表（他已从CallNotification 小部件打开共同浏览会话）拥有会话的控制权。
Right out of the box, you can embed these widgets in your existing and new applications to enable click-to-call, co-browsing, and two-way form interactions.
您可以将这些开箱即用的小部件嵌入您的现有或新应用程序，以支持点击呼叫、共同浏览和双向表单交互。
Before discussing the collabform.html page, there's something important to know about using the ClickToCall widget in conjunction with co-browsing capabilities.
在讨论collabform .html页面之前，需要了解一些关于如何联合使用ClickToCall小部件和共同浏览功能的重点。
To start a co-browsing session with the customer, a page accessible by the customer service rep must have a way to listen for incoming calls and initiate such sessions.
要启动与客户的共同浏览会话，客户服务代表可以访问的一个页面必须有一种方法来监听进入的呼叫并发起这样的会话。
Add a function to set the value of the elements for the claim creation form on the collabform.html page in both the customer and customer service rep's co-browsing session.
添加一个函数来设置客户和客户服务代表的共同浏览会话中的collabform .html页面的索赔创建表单元素的值。
When the co-browsing window is opened, you see that the information you entered on the claimform.html page automatically transfers to the collabform.html page in the co-browsing session.
当共同浏览窗口打开时，您看到您在claimform . html页面中输入的信息自动传输到共同浏览会话中的collabform . html页面中。
When the co-browsing window is opened, you see that the information you entered on the claimform.html page automatically transfers to the collabform.html page in the co-browsing session.
当共同浏览窗口打开时，您看到您在claimform . html页面中输入的信息自动传输到共同浏览会话中的collabform . html页面中。
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