The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
Service encounter, an important aspect in service management, is the key to improve customer perceived value and service quality so to achieve customer satisfaction.
服务接触是服务管理研究的一个重要方面，是提升顾客感知价值和服务质量，达到顾客满意的关键环节。
Perceived service quality, transactional customer satisfaction and cumulative customer satisfaction form a closed loop, to some extent each other.
感知服务质量、交易性顾客满意、累积性顾客满意之间形成了一个闭环，在一定程度上互为因果。
The level of service quality is largely a customer perceived quality, depending on the customer's service expectations and service perceptions.
所以企业要想具备区别于竞争对手的优势就必须提高顾客的感知服务质量。
This article intends to explore for a model construction with respect to the relationship between the perceived service quality and the customer loyalty, and...
文章拟从感知服务质量与顾客忠诚关系的角度探讨二者之间的模型建构，并初步探讨了该建构对餐饮企业的实践意义和启示。
This article intends to explore for a model construction with respect to the relationship between the perceived service quality and the customer loyalty, and...
文章拟从感知服务质量与顾客忠诚关系的角度探讨二者之间的模型建构，并初步探讨了该建构对餐饮企业的实践意义和启示。
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