Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.
第1级将第0级的实体(如运营)细化为更为具体的功能领域，如客户关系管理(Customer Relationship Management,CRM)、服务管理和资源管理。
The CRM (customer relationship management) Web service then sends requests and information to the application for further processing.
客户关系管理(CRM)Web服务随后将请求和信息发送到该应用程序以进行进一步处理。
The practice shows that the system can provide decisive reference for customer relationship management and realize individual and differential service for power customers.
实践证明，该系统可为供电企业的客户关系管理提供定量的决策依据，实现电力客户的个性化、差异化服务。
The application of DM technique to banking consists of four components: customer relationship management, risk management, credit grade evaluation, and service analysis and forecasting.
数据挖掘技术在银行领域的应用有四个方面：银行客户关系管理、银行风险管理、银行信用等级评估、银行服务分析和预测。
In the past several years, the researches of customer relationship management are focused on how to promote customer loyalty and service quality.
在过去几年中，顾客关系管理的研究聚焦于如何提升顾客的忠诚度和服务品质。
CRM is a new management theory, aiming at developing the relationship between customer and enterprise. IT is implemented in marketing, service, sales and IT.
客户关系管理旨在改善企业与客户之间的关系，应用在企业市场营销、技术支持等与客户相关的领域。
E-commerce has helped service enterprises expand marketing scope and promote customer relationship management.
电子商务促进了服务企业的营销范围扩大，促进了企业的客户关系管理。
E-commerce has helped service enterprises expand marketing scope and promote customer relationship management.
电子商务促进了服务企业的营销范围扩大，促进了企业的客户关系管理。
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