Greeting the guest before they greet you, establishing eye contact, smiling, and using positive body language will set you apart from competitors.
在他们和你打招呼之前就要主动向他们问好,注意眼神交流,保持微笑,使用积极的肢体语言来表达你的热情,这些都有助你区别于竞争对手。
Stationing by the main door and greeting guests, showing guest in and must assist guest with luggage at all times.
在大门口安排人员问候客人,并指引他们进入酒店店,帮助他们搬运行李。
Why: the greeting sets the tone for the call. Mentioning the hotel name reassures the guest they have called the correct hotel. Offering a name gives a personal touch.
原因:问候确定通话的基调。提及饭店的名称可使客人确信电话打到了正确的饭店。提供本人名字给人以亲切感。
Answer the phones according to the standards of proper etiquette and within three rings; Greeting guest friendly and warmly. Address in-house guest by name.
按照标准礼仪在铃响三声内接起电话;热情友好问候客人,对于酒店内客人要称呼姓名。
At the guest reception area of the lobby, we have deliberately and elaborately selected the guest greeting flowers and the behind background to form a quite good contrast.
接待大堂迎宾处,我们特意精心挑选了迎宾花与背后的背景形成非常良好的对比状态。
Greeting guests and guide guests to the reservation desk or guest satisfaction.
迎接宾客,引导宾客到预订台位或宾客满意的台位。
Greeting guests and guide guests to the reservation desk or guest satisfaction.
迎接宾客,引导宾客到预订台位或宾客满意的台位。
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