The concrete points were:(1)to optimize the procedure, solve the problem of "three long and one short", improve the medical condition and show humanism concern in detail;
具体可从以下几点着手：⑴优化门诊就诊流程，解决“三长一短”问题，改善就诊环境，从细微之处体现人文关怀；⑵注重人文素质教育，以培养高素质、高水平的医务人员；
The concrete points were:(1)to optimize the procedure, solve the problem of "three long and one short", improve the medical condition and show humanism concern in detail;
具体可从以下几点着手：⑴优化门诊就诊流程，解决“三长一短”问题，改善就诊环境，从细微之处体现人文关怀；⑵注重人文素质教育，以培养高素质、高水平的医务人员；
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