Customer Relationship Management (CRM) is quite necessary in Internet era to help enterprises heighten competitive capability and fulfill enterprises value.

客户关系管理(CRM)，是在网络经济时代提升企业竞争能力，实现并提高企业价值的必然要求。

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Power marketing customer relationship management can improve customer relationship, increase customer satisfactory index and improve core competition capability of enterprise.

电力营销客户关系管理可以改善客户关系，提高客户的满意度和忠诚度，增强企业核心竞争力。

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