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Customer Relationship and Service Management 客户关系和服务管理 ; 顾客关系与服务管理
Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.
第1级将第0级的实体(如运营)细化为更为具体的功能领域,如客户关系管理(Customer Relationship Management, CRM)、服务管理和资源管理。
The CRM (customer relationship management) Web service then sends requests and information to the application for further processing.
客户关系管理(CRM) Web服务随后将请求和信息发送到该应用程序以进行进一步处理。
The practice shows that the system can provide decisive reference for customer relationship management and realize individual and differential service for power customers.
实践证明,该系统可为供电企业的客户关系管理提供定量的决策依据,实现电力客户的个性化、差异化服务。
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