在此基础上，根据企业实际情况，建设性地提出该公司知识管理战略模式和具体实施步骤。

In this foundation, according to the enterprise actual situation, constructively proposes this company knowledge management strategy pattern and the concrete implementation step.

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本文提出了一个创造客户知识能力内部过程的概念框架，有助于企业从战略上管理它们的客户关系管理程序。

This research proposes a conceptual framework about the internal processes involved in creating customer knowledge competence , which allow firms to strategically manage their CRM programs.

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企业知识管理的战略是对企业所需要开发、应用的知识以及人力资源结构建立一个概念化的视景。

Knowledge management strategy of the enterprises should establish a conceptual vision for human resource structure and knowledge that needs to be exploited and applied by the enterprises.

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