写投诉信则旨在寻求结果，比如要求退款。
In a letter of complaint you will be looking for a specific result, such as a refund.
消费者应尽可能亲自去投诉，如果不能亲自到购物的现场，那么打电话或写投诉信也是可行的。
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
我的投诉信是用英文写的。我告诉他们：“因为你们让我觉得，如果我用中文投诉的话，你们不会做任何处理。”
I write this complaint in English as you made me feel that you are not going to do anything if I write it in Chinese.
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