如果你还没有听到打电话的人说了什么，更礼貌的说法是：“对不起。你能再说一遍吗？”而不是简单地说：“什么？”
If you have not heard what a caller said, it is much more polite to say "I'm sorry. Could you say this again, please?" than to simply say "What?"
记录一个名字或者重要信息的时候，打电话的人说一句你就重复一句。
When taking note of a name or important information, repeat each piece of information as the person speaks.
在解释设置赎金的决定时，打电话的人说：“北约组织的行动在这里造成很多不利影响。”
Explaining the decision to set the ransom, the caller said: "Nato operations had a lot of negative impact here."
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