零缺点管理是美国人克劳斯比于20世纪60年代提出的一种管理观念。
基于这一点，本文提出教育质量管理的标准是零缺点，管理的方法是预防。
Based on that, the thesis brings forward a new idea that the standard of the educational management is "zero defect" and the approach of management is "prevention".
接着介绍并分析了质量管理理论——零缺点质量管理理论，旨在探求导致现有高等师范院校教学质量不高的原因，一是缺乏正确的质量观念；
Then the paper discusses the theory-zero defect quality management. The aim is to search the reasons that cause to lower the teaching quality. Firstly, there is a lack of proper quality conceptions.
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